After seeing the photos and reading some reviews online we ( 2 adults one child) thought we would take a chance staying here. Wow were we disappointed. The hotel on arrival looked NOTHING like the pictures online made it look (& I know these are promotional but I hoped it would somewhat resemble this), myself and my husband just looked at each other the way that Jay, Neil, Simon and Will all looked at each other when they pulled up to their wonderful retreat in Magluff in the inbetweeners film. - instant regret. Checking into the room was a quick process and the staff are nice and pleasant. We entered our third floor room (in the main building) - what a dive. It didn't look like it had been cleaned just the beds changed. There was other peoples hair on the floor, upon moving the sofa bed there was the previous occupants crumbs / wrappers and mould in the fridge I did go to reception and asked to be moved, they told me that I couldn't be moved but they'd send housekeeping back up. A lovely young man turned up to clean the room and bless him, he must of felt really awkward. I did go to reception the following morning and was told to move to a different room would incur a £200 surcharge!?!?! Apart from the cleanliness the room was an OK size, towels replaced each day. I will add that unless you're in a super deluxe family room or interconnected rooms you won't have the pleasure of balcony card games and fanta lemon when the sun is setting as the are approx 1m length by 90cm height.. a tint rectangle that only one adult can stand out on each night. The slides and Aqua Park were great fun, there was a lack of lifeguards and because of this we witnessed 3 major incidents attending hospital due to lack of health and safety. One guy went head first down an unattended slide and the impact of the water dislocated his shoulder!! Foods a 'meh' its the same thing each day and a nightmare for a child that's got ARFID - yea I did pay £7 for Pringles in the end!! He pretty much lived off rice or plain pasta. The staff & animation team were the highlight of the holiday, they all worked so hard to organise events and keep the drinks topped up.
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